Return and Refund Policy

Effective Date: June 19th, 2025

Thank you for shopping at Millie's Shop Nantucket. We want you to be completely satisfied with your purchase. If you are not fully satisfied, please review our Return and Refund Policy below to understand how we handle returns and refunds.

1. Eligibility for Returns

You may return items within 30 days of receipt for a refund or exchange if they meet the following conditions:

• Condition: Items must be unused, in their original packaging, and in the same condition as when you received them.
• Proof of Purchase: A receipt or proof of purchase is required for all returns and refunds.

2. Non-Returnable Items

Certain items are non-returnable, including:

• Final Sale or Discounted Products

3. Return Process

To initiate a return, follow these steps:

1. Contact Us: Email us at returns@milliesshop.com with your order number and reason for the return.

4. Refunds

Once we receive and inspect your returned item, we will process your refund. The refund will be issued to the original payment method used at the time of purchase.

• Processing Time: Refunds may take 10 business days to appear on your account, depending on your payment provider's processing times.
• Shipping Costs: Shipping costs are non-refundable, and you are responsible for the return shipping costs unless the return is due to an error on our part.

5. Exchanges

We offer direct exchanges if need be. If you wish to exchange an item, please return the original item for a refund and place a new order for the replacement item.

6. Defective or Incorrect Items

If you receive a defective or incorrect item, please contact us at returns@milliesshop.com within 30 days of receipt. We will arrange for a return and cover the return shipping costs. Once we receive the returned item, we will send a replacement or issue a refund, depending on your preference and item availability.

7. Damaged Items

If your item arrives damaged, please contact us immediately at returns@milliesshop.com with photos of the damaged item and packaging. We will work with you to resolve the issue and provide a replacement or refund as appropriate.

8. Changes to This Policy

We reserve the right to update or modify this Return and Refund Policy at any time. Changes will be effective when posted on our website. Your continued use of our website after any changes constitutes your acceptance of the revised policy.

9. Contact Us

If you have any questions or concerns about our Return and Refund Policy, please contact us at:

Email: returns@milliesshop.com
Address: 324 Madaket Rd, Nantucket, MA 02554

Thank you for shopping with Millie's Shop Nantucket. We appreciate your business!