Your cart

Terms of service

Terms of Service

Effective Date: August 5, 2024

Welcome to Millie's Shop Nantucket. These Terms of Service ("Terms") govern your use of our website milliesshop.com and the purchase of products from our online store. By accessing or using our website and/or making a purchase, you agree to be bound by these Terms and our Privacy Policy. Please read them carefully.

1. Introduction

  • Company Information: Millie's Shop Nantucket, located at 324 Madaket Rd, Nantucket, MA 02554. For inquiries, please contact us at returns@milliesshop.com.
  • Acceptance of Terms: By accessing or using our website, you agree to these Terms and our Privacy Policy. If you do not agree with any part of these Terms, you must not use our website or make any purchases.

2. User Responsibilities

  • Account Creation and Security: You may need to create an account to make purchases. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.
  • Prohibited Activities: You agree not to engage in any unlawful or prohibited activities, including but not limited to fraud, misuse of the website, or unauthorized access to our systems.

3. Product Information

  • Descriptions and Availability: We strive for accuracy in product descriptions and images. However, we do not guarantee that descriptions or images are completely accurate, current, or error-free. Product availability is subject to change without notice.
  • Product Modifications: We may modify or discontinue products at our discretion without prior notice.

4. Ordering and Payment

  • Order Placement: Orders can be placed through our website. We reserve the right to refuse or cancel any order for reasons including but not limited to product availability, pricing errors, or suspected fraud.
  • Payment Terms: We accept various payment methods, including 

    Amex, Mastercard, Visa, Discover, Union Pay, JCB, Elo, and Shop Pay, . All payment information is processed securely.

  • Order Cancellation: Orders may be canceled by contacting us at returns@milliesshop.com before shipment. Once an order has been shipped, it cannot be canceled, but you may return it in accordance with our Return and Refund Policy.

5. Shipping and Delivery

  • Shipping Policy: We offer shipping to the United States. Shipping costs are calculated based on the delivery address and shipping method selected.
  • Delivery Time: Estimated delivery times are provided at checkout but are not guaranteed. We are not responsible for delays caused by shipping carriers or other factors beyond our control.
  • Risk of Loss: Risk of loss and title for products purchased from us pass to you upon delivery to the carrier.

6. Returns and Refunds

  • Return Policy: Items may be returned within 30 days of receipt if they are unused, in their original packaging, and in the same condition as when received. Please review our Return and Refund Policy for complete details.
  • Refund Policy: Refunds will be issued to the original payment method used at the time of purchase. Shipping costs are non-refundable, and you are responsible for return shipping costs unless the return is due to an error on our part.

7. Intellectual Property

  • Ownership: All content on our website, including text, graphics, logos, images, and software, is the property of Millie's Shop Nantucket or its content suppliers and is protected by intellectual property laws.
  • Restrictions on Use: You may not reproduce, distribute, modify, or otherwise use any content from our website without our prior written consent.

8. Privacy and Data Protection

  • Data Collection: We collect and use personal information in accordance with our Privacy Policy. For details on how we handle your data, please refer to our Privacy Policy.
  • Data Protection: We implement reasonable measures to protect your personal information but cannot guarantee its absolute security.

9. Dispute Resolution

  • Governing Law: These Terms are governed by and construed in accordance with the laws of the Commonwealth of Massachusetts.
  • Dispute Resolution: Any disputes arising from these Terms or your use of our website will be resolved through binding arbitration in Nantucket, MA, in accordance with the rules of the American Arbitration Association.

10. Limitation of Liability

  • Disclaimers: We are not liable for any indirect, incidental, special, or consequential damages arising from or related to your use of our website or products purchased. Our total liability for any claim related to your purchase shall be limited to the amount you paid for the product.
  • Limitation of Liability: To the fullest extent permitted by law, we disclaim all warranties, express or implied, including but not limited to implied warranties of merchantability and fitness for a particular purpose.

11. Indemnification

You agree to indemnify and hold harmless Millie's Shop Nantucket, its affiliates, and their respective officers, directors, employees, and agents from and against any claims, damages, liabilities, losses, or expenses arising out of or related to your use of our website or your violation of these Terms.

12. Modifications to Terms

We reserve the right to update or modify these Terms at any time. Changes will be effective when posted on our website. Your continued use of our website after such changes constitutes your acceptance of the revised Terms.

13. Termination

We may terminate or suspend your access to our website at our sole discretion, without notice, for conduct that we believe violates these Terms or is harmful to our business or other users.

14. Contact Us

If you have any questions or concerns about these Terms, please contact us at:

Email: returns@milliesshop.com
Address: 324 Madaket Rd, Nantucket, MA 02554

Thank you for shopping with Millie's Shop Nantucket. We appreciate your business!